1. 出海笔记首页
  2. 出海头条

亚马逊追踪邮件怎么写?

邮件是亚马逊卖家们的家常便饭。主动向客户发送追踪邮件可以提高
消费者留评的概率
,提高你的
评论数量以及评分
,给你带来更多销售。

但是要想提高发邮件的效率,邮件模板少不了。接下来给卖家介绍三个邮件模板:

1、订单确认邮件模板


亚马逊有着严格的电子邮件政策,所以卖家不能自定义邮件。

但你可以在订单确认邮件中,提供有用的信息比如产品使用指南来提高买家的满意度和参与度。

Hello Amazon Valued Customer,

Thank you for your recent purchase of (产品名称) from (店铺名称). Your order hasn’t shipped yet, but we will send you an email when it does. 

Before you get your hands on your box of happiness, we have some important information that helps you to use it in a safe manner.

(以下内容可根据自己的产品酌情修改)

Please note:

For 4K video, it only supports 30Hz refresh rate and DOES NOT support 60Hz refresh rate. If this hub does not support 4K video output for your device, you should try to set the refresh rate to 30Hz on your laptops/devices.

Fast charging is only for laptops but not for phones: S9/S8/Note8, LG G5/G4, etc. Phones only support normal charging.

This Aluminum hub will be a little hotter than plastic hub which is normal just like your aluminum alloy laptop/flash drive/will be hot after a long time use.

Worry-FREE 18-month Warranty 

As a responsible seller, (店铺名称) offers an 18-months warranty. For any defective products, please reach out to us. We’d love to have an opportunity to take care of it and provide total satisfaction.

Sign in to your Amazon account

Click the “Your Account” option, and then select “Your Orders.”

Click the “Contact Seller” button next to order and offer more details.

Best Regards,

(店铺名称)

Customer Care Team






2、交货后的邮件模板


卖家可以在订单送达的几天后发送邮件,请求他们留下评论,这个时间点他们对你的产品仍然有印象。

注意邮件的重点在于客户的体验,不要直接要求买家留评。以下为模板:

Hello Amazon Valued Customer,

Thanks so much again for purchasing (产品名称) from (店铺名称). Our records show that your order was recently delivered. We hope you’ve been getting a ton of value from the gear you’ve ordered, but we definitely want to know if anything could be better, too!

Please take 5 seconds to comment on your experience regarding our customer service, shipment and your overall purchasing experience with us. 

(留评链接)

If you had any problems with the product, please contact us right away and we’ll do our best to resolve any issues.

Sign in to your Amazon account

Click the “Your Account” option, and then select “Your Orders.”

Click the “Contact Seller” button next to order and offer more details

Best Regards,

(店铺名称)

Customer Care Team‍‍





3、最后一封追踪邮件


如果前两封邮件都没有让消费者留下评论,同时他们也没有退货,那你可以在交货后的几周最后发送一份邮件。模板如下:

Hello Amazon Valued Customer,

We’re curious how you felt about {{Product Name}} that you purchased a few days ago. How are you finding it? Feel free to share your thoughts with us so we can improve and keep up the work we’re good at. Most importantly, your valued feedback can also help other customers to make an informed decision.

(留评链接)

If you had any problems with the product, please contact us right away and we’ll do our best to resolve any issues.

Sign in to your Amazon account

Click the “Your Account” option, and then select “Your Orders.”

Click the “Contact Seller” button next to order and offer more details

Best Regards,

(店铺名称)

Customer Care Team‍






在发送邮件给消费者时,卖家还要注意遵守亚马逊的相关政策,避免账号被冻结。注意你的追踪邮件不要包含以下内容:


· 在非重要邮件的主题行中添加“Important”这个词

·
 发送营销或者促销信息

· 言语不要诱导或者激励用户评论

·
 要求消费者删除或者更新产品评论

·
 与完成订单无关的链接或者附件

·
 展示或者链接到你网站的logo

·
 任何违背联系买家政策的内容等


编译  玛丽/AMZ123

声明:转载本文不得修改标题及原文,并保留来源以及原文链接。

给小编一朵小fafa

作者:AMZ123 来源:AMZ123

本文为作者独立观点,不代表出海笔记立场,如若转载请联系原作者。